Frequently Asked Questions

Q: Is my property at risk of flooding?

You can use the Environment Agency Flood Map to explore the likelihood of flooding in your community, along with details of any existing flood defences and flood storage regions in your area.

You can also check a property’s flood history based on Environment Agency records by clicking here.

Q: What Should I do during and after a flood?

In the event of an emergency, contact the appropriate service. Details of emergency telephone numbers are provided here. You can also report a flood or possible cause of flooding here.

An extensive source of information and advice on what to do to stay safe in a flood and how to clean up afterwards is available. Following practical guides and flood safety tips can help you take steps to minimise the impacts of flooding and reduce the recovery time. The CCFF has put together this booklet which provides help and advice to be prepared and stay safe during a flood.

If you have pets or livestock, the RSPCA offers guidance during flooding for your animals.

It is important to know how to clean your home up safely after a flood. The Environment Agency offers this document which provides some useful advice. Additionally, guidance on physical and mental health following a flood is provided by Public Health England, and advice on dealing with your insurance company is given on the Association of British Insurers (ABI) webpage.

If you have not been able to find the answer to your question, please use the contact us tool provided at the bottom of the page to submit your message. Alternatively, you can get in contact with us via our Facebook and Twitter pages or by using the contact details found on the side of this page.