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Support » Communication

There are three elements of communication for a flood group to consider:

  • How volunteers will communicate before, during and after an incident
  • How the co-ordinator will communicate with the authorities and services before, during and after an incident
  • How the group will communicate with its community

Groups may wish to include a communications plan within their community flood plan or as an annex to it.   Here are a few considerations that might be included:

  • A telephone tree might be helpful at the point where the co-ordinator decides to activate the plan
  • It is helpful for the services if there is one point of contact ie the co-ordinator who always reports problems eg a blocked drain or culvert; volunteer wardens might keep a log of their observations, perhaps with photographs, and regularly update the co-ordinator with this information
  • During a severe weather event, mobile phone signal may be poor in some areas. If so, consideration should be given to using radios. It is important that the co-ordinator keeps a regular check on volunteer wardens to ensure their safely working outside.
  • When the community flood plan is complete, who will receive copies of it? How will this be done?
  • How does the community recognise the flood group? Perhaps the group will run the types of events listed above in the section on recruitment.
  • Would it be helpful for the group to have an online presence? Perhaps the community already has a facebook page or twitter feed that the group could participate in?  Or perhaps the group would prefer to have its own?  Below are some links to examples of how flood groups in Cornwall have done this:

You can see other examples on the Cornwall Community Flood Forum facebook page too:

  • If the group is new to the community, one idea is to put a simple leaflet through residents’ letterboxes to let them know about it, and give them some basic information about the group’s role. Larger versions of the leaflet could be used as posters, perhaps to alert holiday makers or those not always in residence in the community.
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