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Support » Volunteer Roles

Having established what the risks are to the community and considered the parameters provided by the insurance policy, the flood group can start to plan who will do what and when. There are three time periods to consider:

  • Preparation BEFORE a flood
  • Action DURING a flood
  • Support AFTER a flood

Different individuals will be suited to different tasks.  The guiding principle is always to work in pairs to keep safe during a flood or other emergency.

The Role Profile module of the training sets out in detail the different tasks that volunteers might perform.  Here are some examples:

  • Checking drains and culverts and reporting problems
  • Warning and informing vulnerable members of the community
  • Monitoring rain gauges and river levels
  • Helping to run a place of safety
  • Alerting motorists to a flooded area of the road ahead
  • Patrolling an area to keep onlookers away from high waves etc
  • Assisting the emergency services at a cordon
  • Using social media to update the wider community

Most importantly, volunteer flood wardens are not there to carry out the role of the emergency services.  Volunteers should not be involved in rescuing individuals or vehicles from flood water, standing in roads to divert traffic or undertaking any other activity that puts them at risk.  Flood water should only be entered by members of the emergency services who have been trained and equipped to do so.

The Co-ordinator/Flood Group Leader

Different groups use different titles but each will have one individual who leads the group.  This person will be the first point of contact for the emergency services and authorities and in an incident will remain in a central location, whereas wardens will be situated out in the community. Flood wardens observing problems before or during an incident should report them to their co-ordinator who will be the first point of contact for the emergency services and can pass on information in an orderly manner.  Below are some documents/tools that the co-ordinator might find helpful in undertaking their duties.  These are not exhaustive, and every co-ordinator’s role is different, but could be modified for use in most situations:

General Guidance Co-ordinator Role

Download (DOCX)

Methane Reporting Template

Download (DOCX)

Evacuation Registration Form

Download (DOCX)

Evacuee Information Sheet

Download (DOCX)

Message Record Form

Download (DOCX)

Community Flood Response Briefing Template

Download (DOCX)

Situation Report

Download (DOCX)

Supplies and Expenditure Log

Download (DOCX)

Volunteer Sign In Sheet

Download (DOCX)

Volunteer Tasking Record

Download (DOCX)
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